Refund Policy

STUDIO

Refund

Refunds are available before 24 hours prior to your scheduled booking

Cancellation

If you cancel your session, you forfeit your full payment.

Rescheduling Terms 

If you need to reschedule your session, please do so at least 4 hours prior to your scheduled booking. Requests to reschedule with less than 4 hours notice will incur a forfeit. Please plan ahead with your clients & customers and be sure to arrive for your scheduled booking.

PRODUCTS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ue.uniqueempire@gmail.com. Please note that returns will need to be sent to the following address: 223 West Erie st. Chicago IL 60654

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ue.uniqueempire@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ue.uniqueempire@gmail.com.